“The goal as a company is to have customer service that is not just the best, but legendary”
Our support team is committed to help you in the most critical moments of your business operations, be it specific or any technical problems related to our Sage products. We provide assistance for installation, troubleshooting, maintenance and data fixing of Sage Pastel Products.
Support services may be delivered as follows:
- Unlimited telephone calls
- Unlimited e-mail & faxes
- Remote connection
- Onsite intervention
Sage Evolution ERP – Contact Management Module is used to ensure a close follow up and track our support queries. All queries are categorized and logged in as incidents or events in the system and assigned to one of our support consultants.
We have different support plans depending on your requirements and service level agreement with us. A maintenance contract is available once the project has been signed off. This annual contract gives you peace of mind that you always have the backup service, support, expertise you need to continue operating smoothly and minimize downtime.