“The goal as a company is to have customer service that is not just the best, but legendary”
Support plays an important role in our organization. A good support service will enhance the level of customer satisfaction towards our products.
Support is a range of customer services to assist customers in making cost effective and correct use of Sage Pastel products. We have a committed team dedicated for support. Our support services attempt to help the user solve specific problems on our products. It includes assistance for installation, troubleshooting, maintenance & data fixing of Sage Pastel products.
Support may be delivered as follows:
- Unlimited telephone calls
- Unlimited e-mail & faxes
- Remote connection
- Onsite intervention as required
Our Support Methodology:
To ensure a close follow up & track our support queries, we use Sage Evolution ERP – Contact Management Module. All queries are categorized and logged in as incidents/’events’ in the system and assigned to one of our support consultant. A ticket number is assigned to each incident.
Open incidents are escalated to a higher level for close monitoring. At the end of each day, an incident report is drawn with the list of open incidents. Regular meetings are carried out by our managers for follow up on open incidents.
We have different support plans depending on your requirements and service level agreement. An annual maintenance contract allows your business to continue operating smoothly and minimize downtime.